Legal
Service Policy
Operational standards, support expectations, and service boundaries.
1. Scope of Support
We provide best-effort support for platform functionality. We do not guarantee custom code debugging, third-party plugin support, or project-specific consulting.
2. Uptime and Maintenance
We target reliable operation but do not provide a guaranteed SLA unless explicitly stated in writing. Maintenance windows and emergency interventions may occur at any time.
3. Data and Backups
You are responsible for independent backups of all content and configurations. Snapshot, restore, or retention features may be limited and are not guaranteed.
4. Resource Fair Use
We may enforce fair-use limits, rate limits, and anti-abuse controls to ensure stability for all users. Resource abuse may lead to throttling or suspension.
5. Suspension and Recovery
Services may be suspended for violations, legal risk, unpaid obligations where applicable, or security incidents. Recovery may require verification and remediation steps.
6. Policy Updates
We may update this Service Policy at any time. Continued use indicates acceptance of the latest version.